Often times the reputation of the library depends on the level of the reference service it provides and on its success in answering the questions of the beneficiaries. It must be ensured that the reference service is not limited only to answering the reference questions submitted by the beneficiaries, but rather includes the tasks, functions and all the necessary steps that it requires. The process of answering inquiries and questions of beneficiaries. This step often includes selecting the reference group, preparing it, and organizing it in a way that facilitates the process of benefiting from it, and training and qualifying the staff to provide the reference service. The number of Arab references for various subjects reached (11,000) references, either references in the foreign language, it reached (4683) references. The reference unit in the library includes all the books that are reviewed by researchers and scholars in search of information relevant to their studies or research. The reading is only internal. To facilitate the reference service, the reference service has been launched. Two versions of the electronic reference book, and work is underway to complete the index.
Types of references
Reference books include the following:
Annual books, dictionaries, biographies and biographies books, encyclopedias and knowledge circles, lists of literature, directories of international and governmental bodies, societies and organizations, conference proceedings and recommendations, geographical sources, including: atlases, maps, geographical dictionaries, travel and tourism guides, country books and dictionaries, interpretation books for the Holy Qur’an and hadith books, dictionaries Linguistic.
Reference service:
The reference service includes many activities carried out by the auditor's trustees in order to facilitate the task of the beneficiary's access to information and benefit from it, and it can be summarized as follows:
A- Selection of office materials: This service includes the participation of the auditor’s secretary in selecting office materials that enhance the reference service.
The reference secretary prepares lists of the names of the required reference books in both Arabic and foreign languages and in various humanitarian specializations and sciences.
B- Arrangement of reference materials: This process means arranging the management of the office group on the shelves on a daily and continuous basis and making sure who put it in the right place according to the desk classification.
C- Training and qualifying the reference cadre to enable it to provide the best service to the beneficiary.
D- Division of References Department Services: This includes the auditor’s secretary studying and reviewing the services that the department provides to the beneficiaries And the level of performance and things that improve work in the department.
E - Supervising the reference hall and ensuring that the appropriate atmosphere is created for the beneficiary from the reading tables and the necessary calm and providing services photography
F- Preparing weekly statistics on the number of beneficiaries of undergraduate and graduate students, professors, and other beneficiaries, and submitting reports on other department activities